Contact
Do you have any questions, suggestions or do you need further information?
Is your question not on one of our information pages or is something not quite clear?
Send an email to support@luxbett.de .
Please include your name, phone number and the city where you live. Please share product photos with us when asking for after-sales service.
Haven't you received an order confirmation email?
Please check your junk folder first.
Customer service - operating hours:
Monday to Friday 9:00 AM to 17:00 PM
Saturday 10:00 AM to 18:00 PM
Sunday closed.
Frequently asked Questions:
Q: How long will it take to receive my package?
A: Please note that we need an average of 3 to 7 days to process your order before we ship it. Rest assured that we are doing everything in our power to get your order to you as quickly as possible! Once your order has been dispatched, the estimated delivery time is between 14 and 30 days depending on the country or region. Please be aware of any public holidays that may affect delivery times.
Q: What is the company's return policy?
A: After we receive your return and inspect the condition of your item, we will process your return or exchange. We need at least 30 days from receipt of the goods to process the return or exchange.
Q: How can I contact you about my order?
A: You can email us at support@luxbett.de or contact us using the form on this page.